A deployed system that nobody tends quietly degrades. We run, monitor, and improve agentic systems as production infrastructure — and hand the keys to your team.
The capabilities below are what we ship under defined scope. Custom work outside this list is welcome, and scoped explicitly.
Structured logging, trace IDs, latency and cost dashboards, and drift detection — the day-2 instrumentation that keeps systems honest.
Every decision becomes data that sharpens the next one. We monitor, adjust, and expand based on what actually works.
Documented operating procedures, escalation paths, and version-controlled rollback that takes minutes, not days.
Your team learns to operate, extend, and reason about the system — so sustainment doesn't mean dependency.
BlackArc runs 150+ agents in production across federal, SLED, and commercial deployments — versioned, evaluated, and observable. Every recommendation here comes from work that has held up on a duty cycle, not from a pitch deck.
Anonymized mission patterns — the shape of the work, without the names. Each one ran in production, with a human on the decisions that mattered.
A correspondence queue that had outrun headcount — intake, routing, and first drafts all manual, all backlogged.
An intake-and-drafting agent that triages, routes, and drafts responses against policy, with redaction and release held under human review.
The backlog stopped growing. Staff moved from sorting mail to deciding the hard cases, and every response carries the policy version it was written against.
Start with a 30-minute briefing. Bring the workflow, the architecture, or the accreditation question. We bring the engineer who can answer it.
